Almost every business has more happy customers than reviews. The gap is never the quality of the work — it is that asking feels awkward and the customer would have to go and find you on Google themselves. We remove both problems with branded QR cards that take a customer straight to your review form in a single tap.
Any business where you meet the customer, finish a job or hand over a product — trades, restaurants, salons, workshops, retailers, practices. If you have ever thought "we do great work but our Google reviews do not show it", this is the fix.
Not a burst of ten and then silence. A repeatable ask produces a steady flow, and recency counts — a business with reviews from this month reads as alive in a way that one with reviews from 2023 does not.
Left alone, reviews skew towards the annoyed, because irritation motivates people to write and satisfaction does not. Asking everyone corrects the sample.
Review volume, rating and recency are among the factors Google uses to order the local map pack. This add-on and the Google Business Profile optimisation compound directly.
It covers the system and the design: your review link, the branded card artwork as print-ready files, the wording and the written process. Physical printing is charged at cost by your printer — we can recommend one, or send the files to whoever you already use.
We build the ask around timing rather than incentives, because timing is what actually works — catch someone in the moment they are pleased and they will write you a review without being paid for it. It also keeps you safe: incentivised reviews breach Google’s policies and can get your reviews removed or your profile suspended. And a review someone left willingly reads as genuine to the next customer, which is the entire point of having them.
Our system asks everyone at the same moment in your process, which is both the approach Google permits and the one that works. Screening customers first and routing only the happy ones to the review form is called review gating, and it breaches Google’s policy. Asking everyone lifts your average anyway, because the people who never got round to leaving a review are overwhelmingly the quietly satisfied ones. For the occasional review that does not go your way, you get the written response protocol above.
That is the usual starting point and it is the best time to do this. Going from two reviews to twenty makes a far bigger difference to how you look than going from eighty to a hundred.
Yes — the reviews live on that profile. If you do not have one, or it is unclaimed, we would do the Google Business Profile optimisation first. The two are often taken together.
Reviews land on your Google profile — it is worth making sure that profile is actually working. See Google Business Profile Optimisation →
Every add-on can be taken on its own or alongside a monthly care plan. All prices in South African Rand.
Tell us about your business and we will confirm whether this add-on is the right spend, or point you at something that would do more.
